Availability
From anywhere, with remote support as soon as you get in touch with us, our support team will start immediately identifying your issue. This will save you a meaningful response time compared to waiting for a technician to visit your site. All you need is internet connection.
Profitability
With no an on-site visit, there will be no extra charges related to transportation and others charges. As a result the final price for the service will drop.
Efficiency
Most of IT issues can be solved remotely. With remote support you alleviate any concerns knowing that any arising problems will be taken care of.
Access to Expertise
As small and mid size businesses does not have a real requirement for a full-time IT job. There is no need to hire an inexperienced young technician without anyone to mentor him, which can be costly due to trial and error. But by outsourcing the IT services you can get in touch with us as often as you need.
Increased Productivity
Solving IT issues faster mean resuming productivity and business operation can continue. In addition there will be no need to divert any staff from their usual tasks.
Knowledge sharing
With a support technician on site, the work will be done only by him without involving anyone else. But with remote support the user affected by the issue is following all the steps during the troubleshooting. As a result this will give him expertise and may be able to solve the same issue if it happen again in the future.